Student Complaints
Curtin University Dubai takes all student complaints seriously. A student complaint can refer to the conduct of a University employee, student, the University’s operations, or dissatisfaction with any aspect of the student’s experience with the University. The below provides students with information on the process for dealing with a concern prior to it escalating and the formal process for lodging a complaint with Curtin University Dubai.
Resolving an issue informally
The University provides various resources which help students address common issues that they may encounter which should be used at the earliest opportunity.
Speak to someone
If the resources above do not resolve your concern, it is recommended that you speak with either the party involved or their manager, or program coordinator, to help rectify the issue. Students should not experience any negative consequences for raising their concerns with the University at any stage of the process.
Lodge a formal complaint
If utilising the above resources and attempting to resolve your issue at a local level have failed, consider lodging a formal complaint with the Compliance Department.
Below are some tips when making your complaint.
- Be timely. Register your complaint within 15 calendar days of the issue occurring.
- Provide as much evidence and detail as possible, include your attempts to resolve your issue locally and any responses you have received.
- Indicate a preference for what outcome you are seeking.
File your complaints here: Complaints Form
